BILLING & PAYMENT
Thank you for choosing us to support your health. We provide secure and convenient methods to pay and manage your payment online. Please have your bill(s) available as you go through the online process for easy reference to your account information.
For services provided PRIOR to October 3, 2023
Click here to login to your Patient Portal Account. After logging in, click “My Account” and then “Current Statement”.
If you do not have a Patient Portal Account, please call 614-457-4220 between 8:00am-4:30pm Monday through Friday to make a payment.
For services provided ON OR AFTER October 3, 2023
You may have multiple bills depending on the type of visit, more information is available in the FAQ section. Please click the appropriate link below for each bill.
- For blue and white statement and payable to Ohio Gastroenterology Group, Inc., click here.
- For green and white statement and payable to Central Ohio Endoscopy Center LLC, click here.
BILLING & PAYMENT INQUIRIES
Please reach out to our Billing Department with any questions about your bill or payment.
BILLING & PAYMENT FAQs
Our virtual chat box assistant can help answer many questions! However, below are some common FAQs regarding billing and payment.
We offer several convenient payment options. You can pay in person, online via the appropriate links above, or by calling 614-457-4220. We accept checks, credit and debit cards (Visa, Mastercard, Discover), and money order.
If you make a payment, your balance won’t automatically update in the portal. That’s because the portal balance is just a copy of your last billing statement. But don’t worry, our billing department will have your updated balance. You can reach them at 614-457-4220.
Patient payments are electronically posted to the oldest claim. So, the claim you recently paid may not be listed on the statement you received in the mail.
We know that healthcare costs can be challenging. That’s why we offer payment plans, when appropriate. Our team can help you learn about your options. Give us a call at 614-457-4220.
All procedures will result in multiple bills.
Bills payable to Central Ohio Endoscopy Center are from our ambulatory surgery centers and include items such as facility fees for performing a procedure in one of our ambulatory surgery centers.
Bills payable to Ohio Gastroenterology Group, Inc. are from our clinics and include professional services such as an Office Visit, Infusion, Anesthesia, Pathology, and other administrative fees.
If you had a procedure performed at a hospital, you may receive additional bills from them.
Step one is to contact your insurance and find out what they cover and if you have a deductible or co-pay. Some insurance websites have cost calculators that allow you to enter information and get an estimate.
Our medical staff and procedures are covered by many insurances including Blue Cross Blue Shield (as well as Anthem BCBS), UnitedHealthcare, OhioHealth, Medical Mutual, Aetna, Medicare, and Medicaid. But we do recommend contacting your insurance provider to make sure they cover the medical professional you’d like to see or procedure you’re having.
Any diagnosis code your doctor documents in your medical file, is legal and binding. It can’t be later changed to improve your insurance coverage. This is considered insurance fraud and punishable by law.
If your procedure requires prior authorization, our billing department will take care of it. However, if you have questions about your benefits, it’s best to check with your insurance company.
If you’d like to pay for a copy of your medical records with a credit card, call our billing department at 614-457-4220.