FREQUENTLY ASKED QUESTIONS
Below are responses to commonly asked questions by our patients. We also recommend chatting with our virtual Orbita assistant for any questions you may have. If you can’t find an answer to your question(s) below, on our website or through chatting with our virtual assistant, please contact our office and a member of our staff will be happy to help you.
Appointments – please arrive 15 minutes before your scheduled appointment time to check in.
Procedures – depending on the procedure, arrival times vary. *Some arrival times will be earlier than what our hours of operations are listed as.
Colonoscopy – arrive 1 hour before procedure time.
EGD – arrive 1 hour before procedure time.
EUS – arrive 1 before procedure time (unless scheduled at Mount Carmel East, then arrive 2 hours before).
ERCP – arrive 1 before procedure time (unless scheduled at Mount Carmel East, then arrive 2 hours before).
Esophageal Manometry – arrive 30 minutes before procedure time.
Anorectal Manometry – arrive 30 minutes before procedure time.
Small Bowel Capsule – arrive 15 minutes before procedure time.
24 Hour pH Impedance – arrive 30 minutes before procedure time.
Late Policy – For office visits, if you’re 20 minutes late to your appointment, you will be asked to reschedule. For any procedures involving preparation, our team will do everything we can to ensure your procedure is done, even if you’re late.
Office Appointments – if an appointment is not cancelled or rescheduled 2 business days before the original appointment date, a $25 rescheduling fee will be charged and must be paid before rescheduling takes place.
Procedures – if a procedure is not cancelled or rescheduled 2 business days before the original procedure date, a $100 rescheduling fee will be charged and must be paid before rescheduling takes place.
Must be at least 18 years old. They are required to sign in with the patient while checking into the office and stay at the office (or very close by) for the duration of the procedure and must be present post procedure for instructions.
It is not recommended to use Uber, Lyft or other rideshare services (unless they are confirmed to stay with the patient for the entirety of the procedure or appointment). You may not use the city bus as your reliable driver.
If a patient has someone as their Power of Attorney, they are required to be present at all appointments and procedures for that patient.
Although Ohio Gastro does partner with OhioHealth for certain procedures at their hospital locations, they are not affiliated with each other. Ohio Gastro is a separate entity.
Once Ohio Gastro receives a referral from your physician, please allow up to 3 business days for someone to contact you to schedule an appointment or procedure. If you have not heard from our scheduling team, please check with your physician’s office, and confirm when the referral was sent and if it’s been more than 3 business days, please call 614-754-5500.
For office visits, if you have an established provider at Ohio Gastro, you will be scheduled with that provider or an APP since they are most familiar with your medical history. We will not schedule appointments with alternative providers for a sooner appointment. Routine procedures can be scheduled with any Ohio Gastro physician.
Anything cost related or insurance specific should be directed to your insurance company. The Ohio Gastro team will not be able to help with any information regarding insurance. Ohio Gastro does not accept cash as payment. We accept personal checks, money orders, credit and debit cards (Visa, Mastercard, and Discover).
You should not receive any forms to complete; our nurses and Medical Assistants will obtain information from you the day of your appointment. Please just bring a current list of medications, ID, and insurance information.
The prescription is sent directly to the pharmacy on your file. If you do not receive a message that your prep is ready for pick-up 5-7 days before your procedure, please call our office. Preps are mailed out 3 weeks prior to the scheduled date.
Our scheduling team requires certain information to verify your identity before scheduling an appointment.
Ohio Gastro has an automated system that lets you know when it’s time for you to schedule an appointment or procedure. For example, if you’re due for a routine colonoscopy, which does not require a physician referral.
No. Please do not consume alcohol or use any marijuana while you’re actively prepping for a procedure or the day of your procedure.
No. Being on your menstrual cycle will have no impact on your procedure or prep.